Question 1

Do you offer medical or personal care?

Accepted Answer

No. Griffin's provides practical, nonmedical household support only. We do not provide medical care, medication administration, wound care, health monitoring, bathing, dressing, toileting, or transfers.

Question 2

Do you offer grocery pickup and delivery?

Accepted Answer

Yes. If your grocery order is already placed, paid for, and ready for collection, our Home Concierges will pick it up and deliver it to your door. We do not shop for groceries.

Question 3

How does pricing work?

Accepted Answer

Pricing depends on the service, the size and condition of the space, and any approved add-ons. Cleaning is priced by square footage. Errands are flat-rate, never hourly: $30 for your first pickup or stop, $10 for each additional stop on the same order, delivered within an 8-mile radius. A small per-stop surcharge applies 8 to 12 miles out, and anything farther is confirmed before booking. You receive a written quote before anything is scheduled.

Question 4

Is submitting a consultation request the same as booking?

Accepted Answer

No. A request begins a private review. Scheduling is confirmed only once the scope, the service agreement, and any required payment step are complete.

Question 5

Is the price estimator a final quote?

Accepted Answer

The estimator gives an estimate, not a quote or an agreement. Your final price is confirmed in writing, based on the scope we agree together.

Question 6

Who brings supplies?

Accepted Answer

Your Home Care Specialist brings professional-grade supplies and equipment. If you'd rather we use your products, just say so when booking.

Question 7

What about pets?

Accepted Answer

Pets are welcome. Tell us about them when booking so your Home Care Specialist knows what to expect. We just ask that any pet who's nervous around strangers be secured or in another room during the visit.

Question 8

How do you get in if I'm not home?

Accepted Answer

You choose what feels right: a door code or lockbox shared at booking, or being home for the first visit. Your access details stay in your private booking record, and every visit is photo-verified.

Question 9

What's the cancellation policy?

Accepted Answer

Cancel or reschedule more than 24 hours ahead and there's no charge. Within 24 hours, half the visit price is due. Same-day cancellations or lockouts are charged in full. Emergencies are handled with grace — talk to us.

Question 10

When is my card charged?

Accepted Answer

Your date is reserved when payment clears at booking — that's what holds your slot. You always see the full price in writing before you pay.

Question 11

What if something isn't right after a visit?

Accepted Answer

If something isn't right, tell us within 24 hours and we'll come back and make it right.

Question 12

Will you ask about a diagnosis or medical records?

Accepted Answer

Never. For chronic illness support we ask only about practical needs — pacing, products, access, and the tasks that would help most.

Question 13

Who comes into my home?

Accepted Answer

Work is completed by Griffin's or by an independent professional we have screened for that service. You are told in advance who is scheduled.

Question 14

Can you help my parent while I live in another state?

Accepted Answer

Yes. Senior and family support is designed for this. You stay the point of contact with us, and we confirm the approved work in writing.

Question 15

Do you work in dorms and student housing?

Accepted Answer

Yes — move-in setup, cleaning, approved supply pickup, help documenting or submitting maintenance requests, and move-out support. We do not transport students.

Question 16

What if I need something you don't offer?

Accepted Answer

We say so plainly and, where we can, point you toward an appropriately qualified professional. We do not take on licensed repair work, heavy moving, hazardous cleanup, legal matters, or financial-account management.

Question 17

How is my information handled?

Accepted Answer

Consultation details are stored privately and reviewed by Griffin's only. Client addresses, access details, and home photos are never published. See the privacy policy for detail.

Questions, answered plainly.